Fair Trader Fair Comment-St Helens Trader Register
To encourage our existing customers to provide feedback, and to allow potential new customers to access this, we have joined Fair Trader Fair Comment, the St Helens Council trader register. Set up by Trading Standards, the register aims to ‘reassure consumers, providing advice and information on employing a trader and working together to get things right first time’. Traders have all ‘demonstrated their commitment to fair and honest trading practices and delivering good customer service’.
Steve, this is a small token of thanks for the work carried out by you and your team to the bungalow. Having served the last 50 years in the building trade myself, it is very pleasurable to find craftsmen in all trades, to do a job to a very high standard, and your firm certainly has it.
Mary And Bernard Blackburn
Thanks for all your work. My mother and farther were very pleased with the result.
Was looking for a professional company to carry out the replacement of the very old heavy flagstones of my childhood home driveway. HDL have done an excellent job of matching up to some existing paving and completing the work very neatly. Very pleased with the result.
The windows are great. The team did an excellent job. It was fuss-free for us. The guys are always pleasant and polite. Steve’s finishing is superb and means we don’t need to decorate – amazing.
Ray And Mary Smith
During the project HDL provided sound advise and recommendations and the finished work was to our complete satisfaction.
Moss Bank Mission Mgt. Commitee
Many thanks for the excellent work on my cellar. There was minimum of mess, minimum of fuss and everyone turned up when they said they would, Thanks again
Mrs D Woodyet
Delighted with the work undertaken by HDL. The men were very considerate as it was a complicated refurbishment and new-build whilst we were living in the accommodation. They cleaned up every night. The workmanship was excellent and numerous people have stopped to ask who the builder was. Steve and his workmen were totally patient and professional. We would wholeheartedly recommend HDL!
Mr & Mrs Jones
If I had to sum up in one word our experience with HDL it would be 'caring'. HDL showed exceptional detailed engagement with the work, before the work began. An initial and then refined quote was produced to specify the work, as best it can be, before the work began. This removed a great deal of misunderstandings. All significant jobs do not go to plan. Issues crop up, e.g. drains run not as expected. Due to HDL's extensive experience and network of contacts they put forward options to us and took this in their stride. The knowledge HDL brought to the project, resulting from working with other types of client, was a real help. Their caring approach, and appreciation of what might not be important to them and is important to the client, made us feel listened to and served well. I have no hesitation in recommending HDL's building services.
Mr S Lake